Gary Langford, Regional Sales Manager at Audley Villages, discusses how Spring provide a bespoke and tailored part exchange service to suit their individual needs. Audley Villages, with 20 luxury retirement villages across the UK, wanted a P/X provider to offer clients certainty during these uncertain times.

“With growing uncertainty in the market, we have been able to do deals with Spring that have allowed our buyers to move in very, very quickly and not have to worry about what the property market is doing”.

Offering a p/x service that has been responsive and not reactive has been important for Audley during these unprecedented and challenging times.

“The best thing about Spring is that we’ve been able to work with the Spring team who have facilitated processes to match our needs. They have shown a lot of flexibility in what they are prepared to do for us to make part exchange work for our type of client. That’s been very helpful”.

The tailored approach that Spring can offer has proven very effective in enabling Audley clients, particularly those with care needs, to move into their new Audley property quickly and with ease.

“We wanted a p/x company who could get offers to us quickly, efficiently and obviously as strong as possible to assist our clients. We have clients who need to move in with us because they have care needs and part exchange is a very useful tool for us to allow people to make that move quicker and relatively stress-free”.

“We’ve had clients who have been on the market for some time, not sold and needed to move within 4 weeks. We got Spring involved and they nailed it. Our clients were able to move when they needed to, plus have the 2 weeks licence to occupy / gain access to their home, so they could move at their leisure. Communication was great and my clients were delighted”.